Cancellation Policy

Last Update: January 4, 2026

At Vyalight, we strive to provide a transparent and fair cancellation process for our customers. This policy explains how cancellations work, timelines, responsibilities, exceptions, and all other important details.

1. Order Cancellation Window

Customers may request to cancel an order within 24 hours of placing it.

Cancellation requests submitted after 24 hours may not be approved if the order has already entered processing or shipping.

The 24-hour window starts from the time the order is confirmed, not when the order is shipped or delivered.

Cancellations must be requested through official channels:

• Email: contact@vyalight.com
• Live Chat: Available on the website during business hours

2. How to Cancel an Order

To cancel an order, customers must provide:

• Order number (from the confirmation email)
• Reason for cancellation (optional but recommended)
• Contact details for verification

Once a cancellation is approved:

• Customers will receive a cancellation confirmation email
• Any payments authorized will be refunded to the original payment method within 10 business days (Monday to Friday), subject to bank processing times

3. Orders Already in Processing or Shipped

Orders that have entered processing or shipping cannot be guaranteed for cancellation.

Once an order is in processing, it may already be packaged, prepared for shipment, or handed over to the carrier, making cancellation impossible.

If a customer wishes to cancel an order after processing has started:

• They must wait until delivery and then follow the Return & Refund Policy to return the item.
• Refunds for such returns are subject to the eligibility and conditions outlined in the Return & Refund Policy.

Vyalight is not responsible for any costs, delays, or issues arising from orders that cannot be canceled once processing has begun.

Customers are advised to submit cancellation requests as early as possible to ensure they are considered before the order enters processing.

4. Payment and Refunds

Refunds for canceled orders are issued to the original payment method used for the purchase.

Refund processing may take up to 10 business days (Monday to Friday) after the cancellation is approved, depending on:

• The payment provider or bank
• Processing delays outside of Vyalight’s control

Customers are responsible for ensuring that the payment account information is accurate and up-to-date to receive refunds.

Once processed, customers will receive an email confirmation of the refund.

Bank or credit card processing times may vary; customers should allow additional time for the refund to appear in their account.

5. Partial Cancellations

Partial cancellations allow customers to remove one or more items from a multi-item order only if the order has not entered processing.

Once processing has begun:

• Partial cancellations are not permitted
• Items that cannot be canceled must be handled via the Return & Refund Policy after delivery

Customers requesting partial cancellations must:

• Clearly specify which items they wish to cancel
• Ensure the cancellation request is submitted within the allowed 24-hour window

Any items that are returned after shipping will follow the Return & Refund Policy, including shipping costs, inspection, and refund timelines.

6. Order Modification vs. Cancellation

Requests to change the shipping address, product options, or quantities after placing an order are considered modifications, not cancellations.

Modifications are only allowed within the same 24-hour window as order cancellations.

Once an order has entered processing (including packaging, preparation for shipment, or handover to the carrier), modifications may not be possible.

Customers who wish to make changes to an order that is already in processing may need to:

• Cancel the existing order (if still within the cancellation window)
  
• Place a new order with the correct items, quantities, or shipping information

This ensures accuracy, prevents errors, and avoids delays in delivery.

7. Customer Responsibilities

Customers requesting a cancellation or modification are responsible for:

Contacting Vyalight immediately within the allowed 24-hour cancellation or modification window.

Providing accurate and complete order information, including:

• Order number
• Contact information (email, phone)
• Details of items to cancel or modify

Confirming receipt of cancellation or modification approval from Vyalight via email or live chat.

Monitoring refund processing and notifying Vyalight promptly if:

• Refunds are delayed
• There are errors in the processed refund
• Any issues arise with the cancellation or modification

Acting promptly and providing accurate information ensures the cancellation or modification is processed successfully.

8. Vyalight Responsibilities

Vyalight is committed to ensuring a transparent and smooth cancellation process. Our responsibilities include:

Processing cancellation requests promptly within the stated 24-hour timeframe.

Issuing refunds to the original payment method within 10 business days (Monday to Friday) after the cancellation is approved.

Communicating clearly with customers if:

• The order cannot be canceled because it has entered processing or shipping
• There are any issues or delays affecting the cancellation request

Ensuring secure handling of all customer payment and personal information during the cancellation and refund process.

Providing support and guidance to customers through email or live chat for any questions related to cancellations or modifications.

9. Exceptions

Certain orders cannot be canceled once placed, including:

• Customized, personalized, or engraved items – These items are made specifically to customer specifications and cannot be reversed once production begins.
• Sale or clearance items – Some discounted or promotional products may have special cancellation restrictions clearly noted at checkout.

Orders that have already been shipped cannot be canceled.

• Customers in this situation must follow the Return & Refund Policy to return items after delivery.
• Refunds for shipped items are subject to eligibility, inspection, and processing timelines outlined in the Return & Refund Policy.

Customers are encouraged to review product descriptions and promotions before completing their order to avoid misunderstandings regarding cancellation eligibility.

10. Fraud Prevention & Verification

Vyalight takes the security of orders and customers seriously.

Cancellation requests may be verified to prevent:

• Fraudulent or unauthorized cancellations
• Misuse of the cancellation policy
• Identity theft or unauthorized account activity

Verification may include:

• Contacting the customer via email or phone
• Requesting additional proof of identity or order details

Vyalight reserves the right to deny, investigate, or delay cancellation requests if suspicious activity is detected.

Refunds may be temporarily withheld pending verification to ensure protection for both the business and legitimate customers.

Customers are encouraged to provide accurate information promptly to prevent delays in cancellation approval or refunds.

11. Multiple Order or Policy Abuse

Vyalight monitors cancellation requests to prevent policy abuse. Abuse may include:

• Repeated cancellation requests without legitimate reasons
• Placing orders with no intent to keep items (ordering to use temporary promotions, for example)
• Frequent returns and cancellations that exceed reasonable limits

Customers found abusing the cancellation policy may face restrictions, such as:

• Limiting future cancellation requests
• Restricting access to promotions or special offers
• Limiting or suspending ordering privileges

These measures are in place to protect the business and maintain fairness for all customers.

12. Late Cancellation or Missed Window

Cancellation requests submitted after the 24-hour window from order confirmation cannot be guaranteed.

If the order has already entered processing or shipping, customers must follow the Return & Refund Policy to return items after delivery.

Vyalight is not responsible for any costs, shipping fees, or losses incurred due to late cancellation requests.

Customers are advised to act immediately if they wish to cancel an order to avoid complications or the need for a return.

Late cancellations may result in:

• Orders being shipped to the address provided at checkout
• Customers being responsible for return shipping costs and complying with return eligibility requirements

13. Payment Disputes and Chargebacks

Customers should contact Vyalight directly regarding cancellations, refunds, or order issues before initiating a chargeback with their bank or payment provider.

Unauthorized or premature chargebacks may:

• Delay the resolution of the refund or cancellation
• Require investigation by Vyalight and/or the payment processor
• Result in denial of a refund if the dispute is found invalid or fraudulent

All approved refunds are issued to the original payment method used for the purchase, following the timelines stated in this policy typically within 10 business days (Monday to Friday) after cancellation approval.

Customers are responsible for providing accurate payment information to ensure timely refund processing.

14. Policy Updates

• Vyalight reserves the right to update, revise, or modify this Cancellation Policy at any time to reflect business practices, legal requirements, or improved customer service.
• Changes to the policy take effect immediately upon publication on this page.
• Customers are encouraged to review this policy before placing an order to ensure they understand current terms.
• Continued use of the Vyalight website, including placing orders, constitutes acceptance of the revised policy.
• Significant updates will be communicated on the website and reflected in the “Last Updated” date at the top of this policy.

15. Business Information

Vyalight is a brand operated by the company ASADYOUSUF LLC

Registered Company Name: ASADYOUSUF LLC

EIN: 35-2838673

Registered Address: 806 NW 16TH AVE STE 604 GAINESVILLE, FL 32601, United States

Email: contact@vyalight.com

Phone: +13525170406

Live Chat: Available on the website

Business Hours: 9:00 AM–6:00 PM (Monday to Friday), (GMT-05:00) Eastern Standard Time (New York)