Red Light Therapy for Everyday Comfort | Fast Delivery | Easy Returns

Warranty Policy

Last Update: January 10, 2026

Vyalight (“we,” “our,” or “us”) is committed to providing high-quality wellness and red light therapy products. This Warranty Policy explains the coverage, limitations, and procedures related to product warranties offered on https://www.vyalight.com/
This policy is provided in accordance with applicable United States consumer protection laws, including the Magnuson-Moss Warranty Act.

1. Warranty Coverage Overview

Vyalight provides a Limited Warranty on all eligible products purchased directly from https://www.vyalight.com/ This warranty is designed to protect customers against manufacturing and functional defects under normal use conditions.

  • This warranty applies only to the original purchaser of the product and is non-transferable.
  • Products must be used strictly under normal household or personal use conditions, as intended and described on the product page, user manual, or packaging.
  • Commercial, professional, rental, or institutional use is not covered under this warranty.
  • Warranty coverage begins on the date the product is delivered to the customer, as confirmed by carrier tracking—not the order date or shipment date.
  • Proof of purchase (order number or receipt) is required for all warranty claims.
  • This warranty applies only to products purchased directly from Vyalight. Products purchased from third-party sellers, resellers, or unauthorized marketplaces are not covered.

2. Warranty Period

Unless otherwise stated on an individual product page, Vyalight offers the following standard warranty coverage:

  • Standard Limited Warranty: 12 months (1 year) from the date of delivery

Additional important conditions:

  • The warranty period applies only once per product and does not reset, renew, or extend if a replacement, repair, or partial refund is provided.
  • Replacement products (new or refurbished) carry only the remaining balance of the original warranty period.
  • Warranty coverage automatically expires once the stated warranty period ends, regardless of product condition.
  • Any implied warranties, where allowed by law, are limited to the same duration as this express limited warranty.

Some U.S. states do not allow limitations on implied warranties, so these limitations may not apply to you.

3. Products Covered Under Warranty

This Limited Warranty applies to Vyalight-branded wellness and red light therapy products, including but not limited to:

  • Red light therapy belts, pads, and wearable wraps
  • Infrared therapy caps, face masks, and scalp treatment devices
  • Infrared massagers and cordless wearable therapy devices
  • LED and infrared light therapy accessories and electronic components

Covered Defects Include:

This warranty covers defects that arise from manufacturing or workmanship issues, including:

  • Manufacturing defects in materials or assembly
  • Electrical malfunctions not caused by external damage
  • Functional failures occurring under normal and intended usage
  • Hardware or internal component issues affecting standard operation
  • Battery or power-related failures (excluding normal battery degradation over time)

Conditions for Coverage:

  • The product must be used according to manufacturer instructions
  • No unauthorized modification, repair, or alteration must be present
  • The issue must not result from misuse, neglect, or improper handling

If a covered defect is confirmed, Vyalight will, at its sole discretion, repair the product, replace it with the same or comparable model, or issue a refund, in accordance with this Warranty Policy.

4. What This Warranty Covers

The Limited Warranty covers defects related to:

  • Materials and workmanship
  • Internal electronic components
  • Battery performance (under normal usage conditions)
  • Structural defects affecting normal operation

If a defect is confirmed, Vyalight will, at its discretion:

  • Repair the product
  • Replace the product (same or comparable model)
  • Issue a refund if repair or replacement is not feasible

5. What This Warranty Does NOT Cover

This warranty does not cover:

  • Normal wear and tear
  • Cosmetic damage (scratches, dents, discoloration)
  • Damage caused by misuse, abuse, negligence, or accidents
  • Water damage unless the product is explicitly marked waterproof
  • Improper installation, modification, or unauthorized repairs
  • Damage caused by power surges or use of non-approved chargers
  • Products used for commercial or professional purposes
  • Products purchased from unauthorized sellers or third-party marketplaces
  • Consumable parts unless failure is due to manufacturing defects

6. Medical Disclaimer & Warranty Limitation

Vyalight products are designed for general wellness, comfort, relaxation, and personal care purposes only.

Vyalight products are not medical devices, unless explicitly stated on the product page or packaging.

Our products are not intended to diagnose, treat, cure, mitigate, or prevent any disease, injury, or medical condition.

Information provided on the website, packaging, or marketing materials is not a substitute for professional medical advice.

Customers should consult a licensed healthcare professional before using any wellness or light therapy product, especially if they:

  • Have a medical condition
  • Are pregnant
  • Have implanted medical devices (e.g., pacemakers)
  • Are under medical supervision

Warranty Limitations Related to Health Outcomes

This warranty does not cover dissatisfaction related to:

  • Personal expectations
  • Perceived lack of wellness or cosmetic results
  • Individual health outcomes or subjective effectiveness

Results may vary based on individual usage, consistency, and personal conditions.

The warranty strictly covers manufacturing or functional defects, not outcomes, performance expectations, or personal preferences.

Nothing in this policy limits any consumer rights that cannot be excluded under applicable U.S. law.

7. How to File a Warranty Claim

To initiate a warranty claim, customers must follow the official claim process outlined below. Claims that do not meet these requirements may be delayed or denied.

Step-by-Step Warranty Claim Process

Contact Customer Support

Provide the Following Information

  • Order number or proof of purchase
  • Product name and model (if applicable)
  • Clear description of the issue or defect
  • Clear photos or videos visibly showing the defect or malfunction

Troubleshooting

  • Customers may be required to follow basic troubleshooting steps provided by our support team.
  • Many issues can be resolved without a return.

Warranty Authorization

  • If the issue appears to qualify, Vyalight will issue written Warranty Authorization.
  • Do not return any product without written authorization.
  • Unauthorized or unapproved returns may be refused, returned at the customer’s expense, or discarded.

Submitting a warranty claim does not guarantee approval. All claims are reviewed on a case-by-case basis.

8. Return & Shipping for Warranty Claims

Product Return Requirements

  • In some cases, customers may be required to return the defective product for inspection, testing, or verification.
  • Returned items must be shipped using a trackable carrier and packaged securely to prevent damage during transit.

Shipping Costs for Approved Claims

For verified and approved warranty claims:

Vyalight may:

  • Provide a prepaid return shipping label, or
  • Reimburse reasonable return shipping costs after verification

Replacement products may be shipped at no additional cost to the customer.

Denied or Ineligible Claims

If a warranty claim is denied:

  • Return shipping costs remain the customer’s responsibility
  • The product may be returned to the customer at their expense or disposed of with consent

Shipping Risk Disclaimer

Shipping & Tracking Recommendation To ensure your warranty return reaches us safely, we strongly recommend using a trackable shipping method. For high-value items, purchasing shipping insurance is also advised. Retaining your tracking number and shipping receipt is essential until your warranty claim is fully resolved. Vyalight can only process claims for items that are successfully delivered to our facility.

9. Replacement Policy

If a warranty claim is approved, Vyalight may, at its sole discretion, provide a replacement product instead of repair or refund.

Replacement Terms

  • Replacement items may be new or refurbished, depending on product availability.
  • Refurbished products are tested to meet functional and quality standards.
  • Replacement products are intended to restore normal functionality, not to upgrade the original purchase.
  • Cosmetic variations or minor appearance differences may occur and do not constitute a defect.

Warranty Coverage for Replacements

  • Replacement products carry only the remaining balance of the original warranty period.
  • The warranty period does not reset, renew, or extend upon replacement.
  • Only one replacement per original product may be provided unless otherwise required by law.

Vyalight reserves the right to determine the most appropriate resolution method based on product condition, availability, and claim verification.

10. Refunds Under Warranty

In certain cases, a refund may be issued instead of repair or replacement, at Vyalight’s discretion or where required by applicable law.

Refund Eligibility

Refunds may be issued if:

  • The confirmed defect cannot be repaired
  • A suitable replacement product is unavailable
  • A refund is required under applicable U.S. consumer protection laws

Refund Terms

  • Refunds are issued only to the original payment method used at checkout.
  • The refund amount will not exceed the original purchase price, excluding shipping fees unless required by law.
  • Refunds are processed within 10 business days (Monday to Friday) after final warranty claim approval.
  • Bank or payment processor processing times may vary and are outside of Vyalight’s control.

Once a refund is issued, the warranty coverage for that product is considered fully resolved and closed.

11. Limitation of Liability

To the maximum extent permitted by applicable U.S. law, Vyalight’s liability under this Warranty Policy is limited as follows:

Excluded Damages

Vyalight shall not be liable for any:

  • Indirect damages
  • Incidental damages
  • Consequential damages
  • Loss of use
  • Loss of profits or revenue
  • Loss of data or business interruption
  • Personal injury or health-related claims arising from product use

Liability Cap

  • Vyalight’s total liability for any claim related to a product shall not exceed the original purchase price paid for that product.

State Law Notice

  • Some U.S. states do not allow limitations or exclusions of incidental or consequential damages.
  • If such laws apply to you, these limitations may not fully apply, and you may have additional legal rights.

Nothing in this Warranty Policy excludes or limits rights that cannot be waived under applicable state or federal law.

12. Implied Warranties (U.S. Legal Notice)

Under U.S. federal and state law:

  • Implied warranties, including merchantability (the product works as expected for general use) and fitness for a particular purpose (the product is suitable for the purpose you intended), are limited to the duration of the express limited warranty described in this policy.
  • This limitation applies unless prohibited by applicable state law, in which case your state law rights will take precedence.
  • This express limited warranty provides you with specific legal rights, and you may have additional rights depending on the state in which you reside.
  • Nothing in this warranty is intended to exclude or limit rights that cannot be waived under federal or state law.

13. State-Specific Rights

Certain U.S. states have laws that may affect your warranty coverage and liability:

  • Some states do not allow limitations on the duration of implied warranties.
  • Some states do not allow the exclusion or limitation of incidental or consequential damages.
  • If you reside in such a state, these limitations or exclusions may not apply to you, and you may have additional legal protections under your state’s consumer protection laws.
  • This Warranty Policy is intended to supplement, not replace, your statutory rights.

14. Transferability

This warranty is strictly non-transferable:

  • It applies only to the original purchaser of the product.
  • It is valid only for products purchased directly from https://www.vyalight.com/
  • Products purchased from third-party resellers, marketplaces, or unauthorized sellers are not covered.
  • Any attempt to transfer the warranty to another individual or entity voids the warranty coverage.

15. Fraud & Abuse Prevention

Vyalight takes fraud prevention and policy abuse seriously to protect both the business and legitimate customers.

Fraudulent Claims: Warranty claims found to involve fraud, misrepresentation, or falsified information may be denied immediately.

Verification: Vyalight may request additional documentation or proof to verify a warranty claim, including photos, videos, or order verification.

Abuse of Warranty Policy: Repeated or excessive claims, claims for products used outside the intended purpose, or attempts to exploit the warranty process may result in:

  • Denial of the current claim
  • Termination of future warranty coverage
  • Restriction from promotions or future purchases

These measures ensure that warranty coverage is fair, transparent, and reserved for genuine issues.

16. Governing Law

This Warranty Policy is governed by and interpreted under the laws of the United States and the State of Florida, without regard to any conflict of law principles.

  • Any disputes arising from warranty claims or coverage will be resolved in accordance with Florida state law.
  • Customers retain all rights granted under federal or state consumer protection laws.
  • This governing law provision does not limit any rights you may have under U.S. law that cannot be waived.

17. Contact Information

Vyalight is a brand operated by the company ASADYOUSUF LLC

Registered Company Name: ASADYOUSUF LLC

EIN: 35-2838673

Registered Address: 806 NW 16TH AVE STE 604 GAINESVILLE, FL 32601, United States

Email: contact@vyalight.com

Phone: +13525170406

Live Chat: Available on the website

Business Hours: 9:00 AM–6:00 PM (Monday to Friday), (GMT-05:00) Eastern Standard Time (New York)