Last updated: 25 April 2026
At VyaLight, we are committed to providing a reliable and transparent shipping experience. This policy explains how we process, ship, and deliver orders within the United States.
By placing an order on our website, you agree to the terms outlined below.
1. Shipping Destinations
We currently ship within the United States (USA) only.
At this time, we do not offer international shipping, delivery to U.S. territories, or APO/FPO addresses.
2. Order Processing
All orders are processed within 1–2 business days (Monday to Friday).
Processing includes order verification, quality checks, packaging, and preparation for shipment.
Orders placed after 5:00 PM Eastern Standard Time (EST), or on weekends and public holidays, will be processed on the next business day.
3. Fulfillment & Shipping Origin
Orders are shipped from our U.S.-based warehouses and fulfillment partners.
VyaLight products are distributed through a network of verified suppliers and logistics providers to ensure reliable delivery across the United States.
4. Shipping Rates
We offer simple and transparent shipping rates:
Free shipping on orders over $49 USD
Flat rate of $19.90 USD for orders below $49 USD
Shipping costs are clearly displayed at checkout before payment is completed.
5. Delivery Time
Estimated delivery time is 4–7 business days after shipment.
In some cases, delivery may take up to 10 business days depending on your location, carrier operations, weather conditions, or seasonal demand.
We ship orders using trusted carriers such as USPS, UPS, and FedEx.
6. Taxes
All prices on our website are listed in USD (United States Dollar).
Product prices do not include applicable sales tax
Sales tax (if required) is calculated at checkout
7. Tracking Information
Once your order has been shipped, you will receive a tracking number via email within 24 hours.
Tracking updates are provided by the shipping carrier and may take some time to appear after shipment.
8. Address Accuracy
Customers are responsible for providing accurate and complete shipping information at checkout.
Incorrect or incomplete addresses may result in delays, failed delivery, or additional charges.
9. Order Changes & Cancellations
Orders may be canceled or modified within 24 hours of placement, as long as they have not yet been processed.
Once an order has been shipped, we are unable to make changes or cancellations.
10. Delivery Issues
If your order arrives damaged, incorrect, or incomplete, please contact us within 48 hours of delivery.
Include photos and order details so we can review the issue and provide a resolution.
11. Lost or Delayed Packages
If your package is delayed or appears lost, please contact us. We will assist you in coordinating with the shipping carrier to resolve the issue.
12. Customer Responsibilities
By placing an order, you agree to:
Provide accurate shipping details
Review your order before completing checkout
Monitor tracking updates after shipment
13. Our Commitment
At VyaLight, we are committed to:
Processing orders promptly
Packaging products securely
Providing responsive customer support
14. Contact Information
If you have any questions about shipping, please contact us:
VyaLight
Address: 806 NW 16TH AVE, Suite 604, Gainesville, FL 32601, United States
Email: contact@vyalight.com
Phone: +1 352-517-0406
Live Chat: Available on our website
Business Hours:
Monday – Friday, 9:00 AM – 6:00 PM (Eastern Standard Time)