Vyalight, we aim to provide a clear and reliable shipping experience. This Shipping Policy outlines our shipping locations, processing times, delivery estimates, and customer responsibilities.
By placing an order on our website, you agree to the terms below.
1. Shipping Destinations
We currently ship within the United States (USA) only.
this time, we do not offer international shipping or delivery to APO/FPO addresses or U.S. territories.
2. Pricing & Taxes
All prices are listed in USD (United States Dollar).
Product prices do not include applicable sales tax
Sales tax (if required) is calculated at checkout
Shipping costs are displayed clearly before order confirmation
3. Order Processing
Processing time: 1–2 business days (Monday to Friday)
Processing includes order verification, packaging, and shipment preparation.
Orders placed after 5:00 PM (EST) or on weekends/holidays are processed the next business day.
4.Shipping Rates
We offer simple and transparent shipping:
Free shipping on orders over $49 USD
Flat rate of $19.90 USD for orders below $49 USD
Shipping costs are shown at checkout before payment is completed.
5. Delivery Time
Estimated delivery time: 4–7 business days
Delivery times may vary depending on location and carrier conditions. Delays can occasionally occur due to factors such as weather, holidays, or high shipping volumes.
6. Tracking Information
Once your order is shipped, you will receive a tracking number via email within 24 hours.
Tracking updates are provided by the shipping carrier and may take some time to appear after shipment.
7. Address Accuracy
Customers are responsible for providing accurate shipping information at checkout.
Please ensure all address details are correct to avoid delays or delivery issues.
8. Order Changes & Cancellations
Orders may be canceled or updated within 24 hours of placement, provided they have not yet been processed.
Once an order has been shipped, changes or cancellations are no longer possible.
9. Delivery Issues
If your order arrives damaged, incorrect, or missing items, please contact us within 48 hours of delivery with supporting photos.
We will review the issue and work with you to provide a suitable resolution.
10. Lost or Delayed Packages
If your package is delayed or appears lost, please contact us. We will assist you in working with the shipping carrier to resolve the issue.
11. Customer Responsibilities
By placing an order, customers agree to:
Provide accurate shipping details
Review order information before checkout
Monitor tracking updates
12. Our Commitment
We are committed to:
Processing orders promptly
Packaging items securely
Providing support for shipping-related inquiries
13. Contact Information
Address: 806 NW 16TH AVE, Suite 604, Gainesville, FL 32601, United States
Email: contact@vyalight.com
Phone: +1 352-517-0406
Live Chat: Available on the website
Business Hours:
Monday – Friday, 9:00 AM – 6:00 PM (EST)