Vyalight, we aim to provide a simple and transparent return and refund experience. Please review this policy before making a purchase.
By placing an order on our website, you agree to the terms outlined below.
1. Return Window
Customers may request a return within 30 days of delivery.
To be eligible for a return, items should be unused, in their original condition, and include all original packaging and accessories.
2. How to Request a Return
To initiate a return, please contact our support team:
Email: contact@vyalight.com
Live Chat: Available on our website
Please include your order number and the reason for the return. Our team will guide you through the next steps.
3. Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with photos or videos.
We will review the issue and provide a suitable resolution.
4. Return Conditions
To qualify for a return:
Items should be unused and in original condition
Original packaging, tags, and accessories should be included
Returns should be requested within the 30-day return window
5. Return Shipping
Customers may be responsible for return shipping costs
If the item is damaged, defective, or incorrect, we will assist with the return process
We recommend using a trackable shipping method to ensure safe delivery.
6. Order Cancellation
Orders may be canceled within 24 hours of placement, provided they have not yet been processed.
Once an order has been shipped, cancellation is no longer possible.
7. Refund Process
Once the returned item is received and inspected, refunds will be processed within 10 business days.
Refunds will be issued to the original payment method used at checkout.
Processing times may vary depending on your payment provider.
8. Exchanges
We currently do not offer direct exchanges.
If you would like a different item, you may return the original product and place a new order.
9. Customer Responsibilities
Customers are responsible for:
Providing accurate order information
Returning items in original condition
Using secure and trackable shipping for returns
10. Our Commitment
We are committed to:
Providing clear return instructions
Reviewing return requests promptly
Processing refunds in a timely manner
11. Contact Information
Address: 806 NW 16TH AVE, Suite 604, Gainesville, FL 32601, United States
Email: contact@vyalight.com
Phone: +1 352-517-0406
Live Chat: Available on the website
Business Hours:
Monday – Friday, 9:00 AM – 6:00 PM (EST)
12. Policy Updates
We may update this policy from time to time. Changes will be posted on this page.
Continued use of our website indicates acceptance of the updated terms.