At Vyalight, we aim to provide a simple, transparent, and fair return and refund experience. Please review this policy before making a purchase.
By placing an order on our website, you agree to the terms outlined below.
1. 30-Day Return Window
You have 30 calendar days from the date of delivery to initiate a return.
To be eligible, items must be unused, in their original condition, and include all original packaging, protective inserts, manuals, and accessories.
2. How to Request a Return
To initiate a return, please contact our support team:
Email: contact@vyalight.com
Live Chat: Available on our website
Please include your order number and the reason for the return. Our team will guide you through the next steps.
3. Return Authorization (RA) Number
A Return Authorization (RA) number is required for all returns. Please request an RA number from our support team before shipping any item back. Returns sent without an RA number may be delayed or refused.
4. Eligibility & Condition
To qualify for a full refund, items must be:
Unused and in the same condition you received them
In their original packaging, with all boxes, inserts, manuals, and accessories
In a resellable state
Returned within the 30-day return window
5. No Restocking Fees
We do not penalize you for changing your mind. Vyalight charges $0.00 in restocking fees for all eligible returns.
6. Return Shipping & Address
For standard returns, the customer is responsible for return shipping costs. We recommend using a trackable carrier (UPS, FedEx, or USPS).
If your item arrives damaged, defective, or incorrect, we cover 100% of the return shipping costs.
All returns are processed at our headquarters:
806 NW 16TH AVE, Suite 604, Gainesville, FL 32601, United States
7. Damaged or Incorrect Items
Please inspect your package immediately upon delivery. If your order arrives damaged, defective, or incorrect, contact us within 48 hours of delivery with photos or videos.
Claims for damage reported after 48 hours of delivery may be denied. Once verified, we will provide a priority replacement or a suitable resolution.
8. Order Cancellation
Orders may be canceled within 24 hours of placement, provided they have not yet entered processing or shipping.
Once an order has shipped, cancellation is no longer possible; please follow the return process after delivery.
9. Refund Process
Once our team receives and inspects your return, refunds are processed within 10 business days to your original payment method.
Processing times may vary depending on your payment provider.
10. Exchanges
We do not offer direct exchanges. If you would like a different item, please return the original product for a refund and place a new order.
11. Customer Responsibilities
Customers are responsible for:
Providing accurate order information
Requesting an RA number before returning
Returning items in original condition
Using secure and trackable shipping for returns
12. Our Commitment
We are committed to:
Providing clear return instructions
Reviewing return requests promptly
Processing refunds in a timely manner
13. Contact Information
Address: 806 NW 16TH AVE, Suite 604, Gainesville, FL 32601, United States
Email: contact@vyalight.com
Phone: +1 352-517-0406
Live Chat: Available on the website
Business Hours:
9:00 AM – 6:00 PM (Monday to Friday)
(GMT-05:00) Eastern Standard Time (New York)
14. Policy Updates
We may update this policy from time to time. Changes will be posted on this page. Continued use of our website indicates acceptance of the updated terms.