Welcome to the Vyalight FAQ page. Here you’ll find detailed answers to the most common questions about our products, orders, shipping, returns, payments, and policies. Our goal is to provide complete transparency so you can shop with confidence.
Q: Do I need an account to place an order?
A: No, you can check out as a guest. Creating an account allows faster checkout, order tracking, and access to order history.
Q: Who can place an order?
A: You must be at least 13 years old. By placing an order, you confirm you meet this requirement.
Q: How can I update my account information?
A: You can update your email, shipping address, and other account details by logging in or contacting customer support at contact@vyalight.com
Q: How accurate are product descriptions?
A: We strive to provide accurate product images, descriptions, and specifications. Availability may change, and specifications are subject to updates without notice.
Q: Do your products have medical claims?
A: Vyalight devices are wellness and personal care products. They are not intended to diagnose, treat, cure, or prevent any disease, unless explicitly stated.
Q: What payment methods are accepted?
A: We accept Visa, Mastercard, American Express, Discover, Diners Club, Elo, JCB, UnionPay, Shop Pay, Apple Pay, Google Pay, and PayPal.
Q: Is my payment information secure?
A: Yes. All payments are processed via PCI-compliant third-party processors. SSL encryption protects your data.
Q: Are prices inclusive of tax?
A: Prices are in USD and exclude applicable U.S. sales tax, which is calculated at checkout based on state law.
Q: Where do you ship?
A: We ship only within the United States.
Q: What are the shipping rates?
A:
Q: How long does it take to receive my order?
A:
Q: Can I track my order?
A: Tracking information is sent via email within 24 hours of shipment. Customers are responsible for monitoring their shipment.
Q: What if my package is lost or delayed?
A: We assist with carrier investigations, but final responsibility for lost packages confirmed as carrier-related lies with the carrier.
Q: What is your return window?
A: Customers may request a return within 30 calendar days of delivery.
Q: Do you offer exchanges?
A: We do not offer direct exchanges. Customers must return the item and place a new order.
Q: Are there restocking fees?
A: No. There are no restocking fees for eligible returns.
Q: How long until I receive my refund?
A: Refunds are processed within 10 business days (Monday to Friday) after receiving and inspecting the returned item.
Q: Can I cancel my order?
A: Orders may be canceled within 24 hours of placement. Once processing begins, cancellations are not guaranteed. Refunds are issued to the original payment method.
Q: Do your products come with a warranty?
A: Yes. We provide a 12-month limited warranty from the date of delivery for manufacturing defects, functional failures, and hardware issues under normal use.
Q: How do I make a warranty claim?
A: Contact support at contact@vyalight.com with your order number, product name, and photos/videos of the defect. Authorization is required before returning any item.
Q: Are replacement products covered by warranty?
A: Replacement products carry the remaining balance of the original warranty. Warranty periods are not extended.
Q: Is my personal information safe?
A: Yes. Vyalight implements SSL encryption, restricted access, and PCI-compliant payment processing. We do not sell your personal information.
Q: Do you collect data from children?
A: No. We do not knowingly collect information from children under 13. Any inadvertently collected data will be deleted promptly.
Q: Can I access or delete my data?
A: Yes. Users can request access, correction, or deletion of personal data via email or live chat.
Q: Does Vyalight use cookies?
A: Yes. We use cookies for:
Q: Can I disable cookies?
A: Yes. You can manage or disable cookies in your browser settings. Note: some website features may be limited.
Q: Is your website accessible?
A: Yes. Vyalight strives to meet WCAG 2.1 Level AA and ADA standards.
Q: Can I request alternative formats?
A: Yes. Content is available in screen-reader-friendly documents, large print, or text transcripts upon request via email, phone, or live chat.
Q: What is your governing law?
A: All transactions are governed by U.S. law and the State of Florida.
Q: Who can I contact for support?
A:
Vyalight is a brand operated by the company ASADYOUSUF LLC
Registered Company Name: ASADYOUSUF LLC
EIN: 35-2838673
Registered Address: 806 NW 16TH AVE STE 604 GAINESVILLE, FL 32601, United States
Email: contact@vyalight.com
Phone: +13525170406
Live Chat: Available on the website
Business Hours: 9:00 AM–6:00 PM (Monday to Friday), (GMT-05:00) Eastern Standard Time (New York)