1. Orders & Payments
1. What payment methods do you accept?
We accept major credit and debit cards, as well as secure payment options such as PayPal, Apple Pay, and Google Pay.
2. Can I cancel or change my order?
Orders can be canceled or modified within 24 hours of placement, as long as they have not been processed or shipped.
2. Shipping & Delivery
1. Where do you ship?
We currently ship within the United States only.
2. How long does delivery take?
Orders are typically processed within 1–2 business days and delivered within 4–7 business days.
3. Will I receive tracking information?
Yes, once your order is shipped, you will receive a tracking number via email within 24 hours.
3. Returns & Refunds
1. What is your return policy?
We offer a 30-day return window from the date of delivery. Items must be unused and in original condition.
2. How do I request a return?
You can contact our support team via email or live chat with your order details, and we will guide you through the return process.
3. When will I receive my refund?
Refunds are processed within 10 business days after the returned item is received and inspected.
4. Products
1. How are your products designed to be used?
Our products are designed to support relaxation, comfort, and everyday self-care routines at home.
2. Are your products easy to use?
Yes, our devices are designed to be simple, user-friendly, and suitable for everyday use.
5. General Questions
1. How can I contact customer support?
You can reach us via email at contact@vyalight.com, phone, or live chat during business hours.
2. What are your business hours?
Our support team is available Monday to Friday, 9:00 AM – 6:00 PM (EST).