Vyalight Smart Knee Massager

Detailed Return & Refund Information

We want you to shop with confidence. If your lighting solution isn’t perfect for your space, we offer a transparent and fair return process.

30-Day Return Window
You have 30 calendar days from the date of delivery to initiate a return.

Eligibility & Condition
To ensure a full refund, items must be:

• Unused & Uninstalled: For safety reasons, lights that have been wired or installed cannot be returned.
• Original Packaging: Must include all original boxes, protective inserts, manuals, and hardware.
• Resellable State: Items must be in the same condition you received them.

No Restocking Fees
At Vyalight, we do not penalize you for changing your mind. We charge $0.00 in restocking fees for all eligible returns.

Return Logistics

• Standard Returns: The customer is responsible for return shipping to our Gainesville, FL facility. We recommend using a trackable carrier (UPS/FedEx/USPS).
• Defective or Damaged: If your item arrives broken, we cover 100% of the return costs. Please report damages within 48 hours with photos for a priority replacement.

Refund Speed
Once our Florida team inspects your return, your refund is processed within 10 business days to your original payment method.

Return Process & Address
All returns are processed at our headquarters:
806 NW 16TH AVE STE 604, GAINESVILLE, FL 32601.
A Return Authorization (RA) number is mandatory for all returns.

Exchanges & Cancellations

• Exchanges: We do not offer direct exchanges. Please return your item for a refund and place a new order.
• Cancellations: Allowed within 24 hours of purchase, provided the order hasn't entered fulfillment.

Damage Claims
Lighting is fragile. Please inspect your package immediately. Claims for damage reported after 48 hours of delivery may be denied per our safety policy. Contact contact@vyalight.com for assistance.